KAZA Sales Terms & Conditions

HAND MADE TILE

Hand made concrete tile is as much an art as a science. The natural components of the cement, sand and color pigment change over time, leading to slight variations in shade and tone. These variations are inherent to hand made concrete tiles and therefore must be expected. To ensure the smallest possible range in color variation, it is best to order enough tile to complete your installation and, depending on the project, 10 - 15% extra. Also, to avoid miscalculations it is recommended that you have a professional tile contractor calculate the measurements and quantities for your tile project. Furthermore, KAZA Concrete's tiles are used in a variety of applications such as kitchens, bathroom, floors, walls etc. Some products may not be suitable for all applications. If values for characteristics such as absorption or coefficient of friction are required, please contact us in writing before placing order. Our products have been officially tested and comply with all relevant and necessary standards. No claims for any tile order will be accepted after installation.

MINIMUM ORDER POLICY

All our tiles are non-stock, orders must meet the minimum order requirement of 50 square feet (5 square meter) for Collection Tiles and 250 square feet (25 square meter) for Bespoke Tile production.

ORDERING PROCEDURE

After receiving your order, a copy of the estimate/invoice will be sent and/or faxed to you to verify the accuracy and details of your order. At that time, all applicable changes or revisions should be made. Once the order is verified, a signed copy should be sent back. We will begin production once we have a confirmed order and the 50% of the final amount has been received.

KAZA Concrete is not responsible for final quantities ordered. Please consult tile contractor.

PRICING

We are committed to providing our customers with the most affordable product and maintaining a relatively stable pricing scheme. However, we reserve the right to change prices, terms and conditions of sale without advanced notice. (These do not include jobs already bid or quoted.)

PAYMENT TERMS

A 50% non-refundable deposit is required for all orders to begin production. The balance will be paid once your order is ready for pick-up or shipping at the factory in Szentendre. Only bank transfer payment is accepted.

LATE PAYMENT

Purchaser agrees, by acceptance of this document, that if payment is not made according to terms of sale, to pay 2% interest per month or the amount permitted by law and to pay reasonable collection costs including reasonable attorney fees until payment in full is made.

ORDER CANCELLATION POLICY

Because we are a custom tile manufacturer and produce client-specific products without inventory, we are unable to accept cancellations after production has begun. Please be advised that all deposits are non-refundable.

RUSH CHARGES

If our standard 8 to 10 week lead-time does not meet your requirements and you must have the tile sooner a rush charge may be added to expedite your order.

SHIPPING AND HANDLING

We ship all over the world. Because of the nature of our custom orders, it is impossible to determine the exact cost for shipping your order. We strive to provide our customers with safest and most affordable means in all shipping areas. Please be advised that delivery is not included in the price of the tile and all shipping charges are the responsibility of the customer.

DAMAGED MERCHANDISE

All products leave our factory in good condition and properly packaged. Unless otherwise indicated, orders are shipped EXW Szentendre/Hungary. All claims for damaged or broken merchandise must be made through carrier.

UPON DELIVERY

Immediately upon delivery please review the shipment for accuracy of materials ordered, including quantity, quality, and color, and for any shipping damage. Contact KAZA Concrete at info@kazaconcrete.com immediately if any problems exist. All claims must be presented in writing to KAZA Concrete.

Any damage that is apparent upon delivery must be noted on the freight carrier delivery receipt. All products leave our warehouse in perfect condition but if the damage is severe, we recommend you refuse the shipment entirely. All claims for damaged or broken merchandise must be made through carrier.

Material should be installed by pulling from all crates or boxes to insure optimal blending of shade variation. No adjustment can be made once material has been installed.

RETURN POLICY

All claims regarding your order pertaining to color, design, quality, or quantity must be resolved prior to installation. All claims for product returns must be made in writing within 5 days of receipt. Returns must be made in original packaging. Freight is responsibility of customer. No claims will be accepted for any reason after installation.

RETURNS AND CANCELLATIONS

Bespoke orders: No returns will be accepted. These orders are non-cancelable.

Collection orders (after shipment to customer): No returns are accepted after 30 days. Returns are subject to a 25% restocking fee, plus freight to KAZA Concrete factory location.

OWNERSHIP OF TILE

KAZA Concrete maintains the lawful ownership of all products until they are paid in full.

QUANTITIES

We request that all quantities be checked by an installer or contractor, as we will not be held responsible for discrepancies in quantities. Although we may have assisted in preparation of quantities for material on this order/invoice, all quantities must be checked by a contractor or installer. Any additions or changes to the order could delay the delivery date and may result in color variation.

INSTALLATION

KAZA Concrete does not accept responsibility or liability for installation, sealing or refinishing of any product. Please review the installation instructions and maintenance guidelines before installation. We recommend using a professional installer for best results. KAZA Concrete is not responsible for problems arising from improper installation, use or care of the tiles.

STORAGE FEE

KAZA Concrete does not store customer’s orders. When production is complete the customers are required to pay in full and provide shipping arrangements. A storage fee of 2% per month will be added for up to 3 months. After the initial 3 month period the items will be disposed of in a way we deem necessary.

By ordering tile from KAZA Concrete, client agrees to all terms and conditions of sales.

WARRANTY

All KAZA Concrete product Carry One Year Limited Warranty unless otherwise noted.

Except as noted herein, KAZA tiles are warranted to the original consumer purchaser to be free from defects in material and workmanship for one (1) year from the date of installation.

KAZA Concrete will, at its election, repair or replace the product or make appropriate adjustment where KAZA Concrete inspection discloses any such defects occurring in normal usage within one year after installation. Other than the costs noted above, KAZA Concrete is not liable for any direct or indirect costs associated with the repair or replacement of the product including removal, installation or reinstallation of the product.

Tiles should be inspected prior to installation and any defects must be reported at that time. Installation constitutes acceptance of the product. Damage to product caused by inappropriate installation, accident, misuse, abuse, or improper maintenance is not covered by this warranty. With respect to tile, variations in color, shade, flow, grain, tonality, crazing, veining, and texture are inherent characteristics thereof and are not defects. Variations in facial dimensions and thickness will be allowed as per industry standards.

No warranties are made against crazing, scratching or wear due to: improper installation-including improper alteration of the surface with sealers or grout, falling objects, abuse, misuse, exposure to extreme temperatures, using improper chemicals or compounds, non-foot traffic wear or other similar incidents.

No warranties available when installation was not made accordingly to our installation instruction and maintence guidelines.

To obtain warranty service, contact KAZA Concrete at info@kazaconcrete.com